I recommend you delete the driver and root level and retry, follow the steps below:ġ) In Windows, search for and open Programs and featuresĤ) In Windows, search for and open Devices and printersĥ) In the Devices and Printers windows look for your HP printer. Have rechecked it again.ħ) I'm using Wi-FI printing option, but I doubt if WIFi would have anything to do with the b/w printing.Ĭhecked in HP support assistance software, no updates are pendingĪny help would be really Welcome to HP Support Community! Furthermore, there is no dropdown of Grayscale on/off in the advanced tab (where it usually used to be there).Ĥ) Removed all printers from installed programs (control panel) and reinstalled the printer.ĥ) Ran the HP Print and Scan doctor and did all the steps that were mentioned.Ħ) OS updates are latest. However if I try to print a pdf or word file with color picture/text, it prints it in black.ġ) Printing preferences check, TCP/IP change (as mentioned in some post somewhere).Ģ) I can't see the "color" option in printing preferences.
If I print the pre defined pages in the printer like: Printer status report, e-print page, printer alignment page, print a test page. My HP 3835 printer is not printing any color pages.
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